Ordering

Get your order in by 9 am (Eastern Standard Time) during regular business hours (excluding holidays) Monday through Friday and it will ship the same day!

Mastercard, Visa, Discover Card, American Express and PayPal are all accepted forms of payment in our online shopping cart.

No. For security purposes, our staff does NOT see your credit card payment details - and, we have no “other way” of placing an order for you. All orders are placed online by the buyer on the DressThatMan.com website.

After selecting items online and adding them to your cart, you’ll choose a shipping option during the checkout process. We offer standard weight-based shipping via USPS (United States Postal Service) and, we also offer FedEx overnight and FedEx 2-day shipping upgrades to the contiguous United States for an additional fee (exclusions are: NO FedEx upgrades for shipments to Hawaii, Alaska, Puerto Rico, etc.).

Get your order in by 9 am (Eastern Standard Time) during regular business hours (excluding holidays) Monday through Friday and it will ship the same day!

If you’ve entered all of the correct information and the order still won’t go through, please contact your credit card issuer for more information. The contact information can be found on the back of your card. We have no control over Credit Card payment authorization and acceptance, the best advice we can give you is to follow the error codes on the screen to correct it.

Most Common Reasons for an Order Failing
CVV ERROR: When using a credit card during the checkout process, our shopping cart requires the input of a CVV number. What’s that? It’s an authentication verification number established by credit card companies to reduce fraud, and you’ll find this 3 or 4 digit number on your credit card which helps verify the actual card is in your possession.

ADDRESS ERROR: Your credit card issuer has your address on file. Your billing address must match your billing statement on the card you are using.

Can you force an order through for me?
Sorry, but No. For security purposes, our staff does NOT see your credit card payment details - and, we have no “other way” of placing an order for you. All orders are placed online by the buyer on the DressThatMan.com website.

Upon placing a successful order, you will first see a message on the screen and then you will automatically receive an email confirmation that we have received it. All customers will receive package tracking information sent to the email address used when the order was placed once it’s packed and ready for pickup.

Didn’t get an email? Sometimes, emails are misrouted and end up in your spam box - so, check there first. Occasionally, a customer makes an error in their email address and they don’t get any email at all. If you messed up your email address, please contact us as soon as possible so we can get the tracking information to you at the correct email address.

If you request that your order be shipped to an alternative address, to prevent ourselves and other consumers against fraud and identity theft, you may be required provide a copy of your driver's license or passport, the name of the issuing bank and telephone number that appears on the back of the credit card used, and/or a copy of the order with your signature on it.

We reserve the right to refuse any shipment at our discretion.

If you are a new International customer residing outside of the USA and place an order with DressThatMan.com, you may be asked to provide proof of identity before any merchandise is shipped. While we have many loyal International customers, foreign orders pose more fraud risk for online merchants in the USA. After we receive your ID, you’ll be able to order from us at any time in the future and your order will be shipped without delay.

We reserve the right to refuse any shipment at our discretion.

Our International parcels are shipped out using the United States Postal Service. We do NOT offer expedited shipping to International locations.

We reserve the right to refuse any shipment at our discretion.

The liability from DressThatMan.com as the seller to you (the addressee/receiver/buyer) ends when the status of the USPS (or alternatively, FedEx) package tracking information is marked/shown as “Delivered” or “Notice Left.” Until this happens, we are fully responsible for lost packages.

Since USPS and FedEx automatically insure each package up to $100.00, if you have a large order - we may increase the insurance and/or add a signature at our discretion.

Please note: FedEx requires a signature on ALL packages with a value of $500.00 and up.

DressThatMan.com reserves the right, at our discretion, to add a signature confirmation for ANY order we send out.

If your package hasn’t arrived, first check the tracking number provided - as this will generally provide the all of the information you need. On rare occasions, we have had packages take a rerouted detour only to make a delayed appearance to the addressee with further explanation. If you do NOT receive a tracking number (first check your SPAM box) in the email you used to place the order, buyers should contact us to confirm the order was received/shipped.

If the USPS or FedEx tracking does NOT say “Delivered” or “Notice Left,” and the buyer never received the package, DressThatMan.com as the seller is liable for issuing the refund or replacing the products.

If the tracking DOES state “Delivered” or “Notice Left,” the transaction is complete and DressThatMan.com is no longer responsible for replacing or refunding the item(s). If the buyer has not received the package, please ask your neighbors, family; the apartment manager (if applicable) and/or speak to your local post office (they may be holding the package) or FedEx Office - if possible, speak directly with the carrier who delivered the package. Someone else may have accepted the parcel. If you believe your parcel was stolen, we would encourage you to file a police report as well as a complaint with your local USPS and/or FedEx Office.

Essentially, when an order is packed and a tracked package is marked as successfully delivered or notice left, we have fulfilled our obligation and are no longer responsible for issuing a refund or replacement order.